Job Description

s: To coordinate with external vendors and / or service providers to implement the new projects or system upgrade To provide IT technical support via various channels on-site or remotely such as emails, conference calls and online messaging platform To monitor ServiceDesk support tickets and SLA cases, while keeping the stakeholders informed of the case progress and closures Be responsible for IT system administration & capacity management To prepare and update IT documentations including technical specifications, inventories, user manuals, SOP & etc to ensure proper management of records To manage, coordinate and implement software upgrades, patches, & hotfixes on infrastructure managed To install, configure and maintain the computer hardware, software, system, networks, printers and scanners To perform ad-hoc duties as assigned.Requirement and Pre-requisite: Minimum Degree in IT or equivalent. At least 3 to 5 years of relevant working experience in IT support & IT admin within Financial Industry. Ability to communicate clearly and effectively, verbally or written, openly and professionally to users, co-workers and stakeholders in English & Chinese, on problems, root causes and solution. Possess good time management, documentation skills and quality delivery. Self-starter, multi-task and effectively prioritise tasks to ensure timely closure of tickets and issues. Meticulous and able to work methodically to diagnose, analyse and troubleshoot IT issues. Take initiative, good team player, taking ownership of issues, process driven and great attention to details with a positive attitude and high energy. Candidate with Active Directory, GPO, SCCM, McAfee DLP or Vmware experience will have an added advantage.
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