Job Description

\xe2\x80\x93 System Engineer L2-L3

• Possess the relevant qualifications and/or be proficient in the following areas:
• Minimally Five (5) years hands-on experience in administration of servers and Cloud Operations (AWS and Azure).
• Working experience with ECS and EKS in AWS/Azure
• Good working experience with Linux platform
• Working experience with Microsoft Hyper-V, VMWare ESXi\xe2\x80\x99s & vCenter, Nutanix, Azure and AWS experience
• Knowledgeable in Windows Operating Systems 2012/2016/2019/2022 Server
• Knowledgeable in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Cluster
• Preferably experience in Commvault/Netbackup Veritas Backup Products
• Preferably experience in TrendMicro/Symantec Anti-virus products
• Knowledge with storage products is an advantage
• Resourcefulness and problem-solving aptitude
• Proficient in coordinating and communicating customer requirements
• Proficient in Windows scripting, powershell or any other scripting language
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Good understanding with Application tiers, IIS, Databases
• Good understanding with Change Management processes
• Having experience in WOG environment is a plus
• Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
• Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment
• Basic Networking knowledge is a plus
• Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.
• AWS SysOps Certified or Azure Administrator Certified is a must

• Install and configure software and hardware
• Manage servers and other related technology tools
• Set up accounts and servers
• Monitor performance and maintain systems according to requirements
• Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis
• Ensure security through access controls, backups and hosts firewalls
• Ensure patching is done monthly and systems are upgraded with new releases and models
• Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
• Respond promptly to Incidents and SRs
• Generate and Review Accounts monthly or as per required
• Researching and recommending new approaches to improve the computer system.
• Providing technical support when requested within and after office hours
• Develop expertise to train staff on new technologies
• Build an internal technical documentation, manuals and IT policies.

ITCAN