Job Description

Responsibilities

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Ensuring that the System runs according to contractual specifications after problem resolution.
• Providing advice on system / database performance monitoring and tuning.
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
• Complete all Service Requested accordingly to SLA timeframe.
• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
• Coordinating system development tasks to include design, integration and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
• Managing and document system configurations on the Change Request.
• Generating the relevant administrative records and reports.

Requirements

• Degree in Computer Science, Information Technology, or related field.
• 5+ years of experience, including host platform security, server consolidation, virtualization.
• 3+ years of experience in virtualization. Scripting experience including Perl, Ruby, or Python.
• RHCE or RHCA preferred
• Red Hat Linux system administration, patching, upgrading, troubleshooting.
• Advanced knowledge of Linux environments. (Red hat Satellite, YUM, Apache, McAfee NAILs, SE Linux).
• Experience with Linux deployment and (configuration) management systems: e.g. Red Hat Satellite manager, Ansible Tower.
• Experience with NetApp FAS storage solutions preferred.
• Experience with databases (MSSQL, Oracle) preferred.
• Strong verbal and written communication skills.
• Good documenting capabilities (to be proven by set of reference documents).
• Past working experience in Cloud environment is an advantage

Shortlisted candidate will be offered a 1 year Agency Contract employment