Job Description

Job Responsibilities: Monitor systems and network services

• NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.
• When an issue is identified, NOC Engineers work to determine the cause of the problem.

Troubleshoot issues

• When a problem impact the network and system services, NOC System Support Engineer will be required to troubleshoot the problem by following the standard operating procedures.

Track all issues

• While responding to incidents, NOC System Support Engineer must carefully track and document all issues and resolutions in detail.

Report incidents

• When problems are too large or complex for quick troubleshooting, NOC System Support Engineer must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
• NOC System Support Engineer to maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Skill Set and Technologies:

• Knowledge of the working of Domain Name System (DNS)
• Management of DNS Records (A/CNAME/etc)
• Knowledge of managing Domain Names
• Registration/Renewal of Domain
• Management of WHOIS Contact
• Managing Name Servers
• Basic Knowledge on Linux Systems
• Knowledge of Web Servers (Apache & NGINX)
• Installation & Configuration
• Troubleshooting
• Basic Knowledge on Networking
• Basic Knowledge on Internet Protocols
• Knowledge of Cloud Technologies will be advantageous
• Knowledge of ITIL methodology will be advantageous

Requirements:

• Good communication skills
• Ability to make timely and sound decisions
• Ability to multi-task
• Team player and good interpersonal and communications skills.
• Customer focused
• Excellent analytical and problem-solving skills.
• Ability to understand operational work processes
• Willingness to learn new technologies
• Able to perform 12 hours rotating shift duty environment

For interested parties, kindly send in your resume with photo in MS Word / PDF format to andy.chua@masonac.com

EA Reg No. R1766561
We regret that only shortlisted candidates will be notified.
Mason & Co Pte Ltd