Job Description

Monitor systems and network services
NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.
When an issue is identified, NOC Engineers work to determine the cause of the problem.Troubleshoot issues
When a problem impact the network and system services, NOC System Support Engineer will be required to troubleshoot the problem by following the standard operating procedures.Track all issues
While responding to incidents, NOC System Support Engineer must carefully track and document all issues and resolutions in detail.Report incidents
When problems are too large or complex for quick troubleshooting, NOC System Support Engineer must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.NOC System Support Engineer to maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.Requirements

• Minimum 2 years relevant working experience in providing L1 system supports
• Experience in configuring, supporting and integrating monitoring and ticketing tools for network monitoring, trend analysis and network performance reporting.
• Ability to multi-task
• Team player and good interpersonal and communications skills.
• Excellent customer service skills (customer focused)
• Excellent analytical and problem-solving skills.
• Ability to work independently in a fast-pace environment
• Ability to understand operational work processes
• Willingness to learn new technologies
• Prefer someone who have experience in freelancing website (Wordpress project)
• Able to perform 12 hours rotating shift duty environment including weekends and public holidays (AM Shift: 8am to 8pm; Night Shift: 8pm to 8am)

We regret that only shortlisted candidates will be contacted.Lim Shen Chee (Reg No. R1660557)
EA License No. 07C5771Job Type: Full-timeSchedule:

• Monday to Friday