Job Description

The Client Services Supervisor assists with the overall day-to-day operational and administrative tasks within the organisation. The position is responsible for handling client issues and concerns regarding operations and staff performance; proactively supporting the delivery of HR Processes at the clients' side. The ClientServices Supervisor coordinates with other Support Teams to ensure business continuity and performance compliance.GENERAL RESPONSIBILITIES: Operational and Team Management

• Provide day-to-day operational, and project support to clients and employees
• Manage clients' compliance to company systems and policies
• Build a strong business relationship with clients to discuss issues, concerns and updates
• Manage work schedules
• Carry out daily operational duties and responsible for motivating employees; leads by example
• Monitor team performance, attendance, productivity, etc. and ensures that SLAs are regularly met
• Motivate and encourage employees through positive communication and create effective channels for employee feedback
• Establish a positive, supportive and collaborative environment
• Drive company initiatives that contribute to long-term operational excellence
• Assist in the development of strategic plans for operational activity
• Formulate and implement departmental & organizational policies and operational plans & procedures to maximize output
• Manage complex and difficult HR Projects cross-functionally

Administration

• Act as the main link between Client Operations, Management team, and the employees
• Perform wide range of Human Resource activities
• Review and evaluate staff individual strengths and areas for improvement; produce performance reviews as established by Operations Manager
• Monitor and report individual and team performance through regular scorecard reviews
• Deal with personnel work-related issues and concerns in a professional and confident manner using the company Code of Conduct and Labor Laws as a guide
• Provide effective coaching and perform the appropriate corrective/disciplinary action as needed
• Develop engagement activities to increase employee loyalty, focus, and retention
• Establish monthly town hall meetings with other departments to review operations activities within the organisation
• Implement improvements to increase the effectiveness and efficiency of Support Services (HR, IT,

Finance) as well as coordination and communication between functions

• Reconciling monthly activity, and generating year-end reports
• Assists in administering payroll and employee benefits and organizational insurance
• Serve as primary liaison to legal counsel in addressing legal issues e.g. intellectual property, copyright, governing instruments, partnerships etc.
• Monitor various departments in the organization together with Human Resources Department
• Oversee organizational insurance policies and ensure the health and safety of all employees

POSITION REQUIREMENTS:

• Graduate of any Bachelor's Degree preferably in Human Resources or any related course
• With at least 3-5 years relevant and hands-on experience in Human Resources
• Background in Philippine Labor Laws / HR governing policies is required
• Previous work experience in a BPO/Offshoring company
• Experience handling start up campaigns or Australian accounts is an advantage
• Strong English communication skills with the ability to convey issues accurately, effectively and often with empathy
• Can deal effectively, comfortably, and confidently with clients at all levels of responsibility, authority, and rank
• Ability to deal with people across all levels of the organization
• Ability to make sound decisions, is goal-oriented, energetic, and a forward thinker who has set high standards
• Extensive knowledge in operations-related functions
• With proven planning and leadership skills
• Must be detail-oriented, has good judgment and should be able to think strategically
• Possesses strong analytical skills
• Good time management and organisational skills
• Trustworthy, reliable, and has the ability to work independently and manage multiple projects at a time
• Strong commitment to service and a flexible can-do attitude to respond to client and business needs
• Exhibits a high degree of professionalism
• Ability to multitask and remain calm under pressure and stress
• Takes initiative and deliver solutions
• Must be willing to work in 1 Nito Tower, Archbishop Reyes Avenue , Cebu City
• Must be amenable to be assigned in morning shift or night shift schedules but must be open to a

shifting schedule and weekends, if neededJob Type: Full-timeSalary: Php45,000.00 - Php60,000.00 per monthSchedule:

• 8 hour shift
• Day shift
• Rotational shift