Job Description

Team Lead, Delivery Services

• Applications are considered on a rolling basis
  Singapore

About Meltwater: Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork. With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world’s most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making. About the Department: Delivery Services Meltwater’s Delivery Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. You will be supporting the Government Analyst team and working with a variety of government clients. Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity. Role: Team Lead, Delivery Services The Team Lead role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy. What You’ll Do:

• Must be a natural leader and a people person, someone who derives fulfilment by influencing others to be successful
• Motivate, lead and develop a small team of individuals (Media Analysts) - mentor, coach and help them come up with new creative solutions
• Lead team meetings and thinktank sessions, as well as delivering presentations and training
• Be a culture champion - build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member
• Periodic check-ins and reviews with individuals, and also provide guidance and perspective on career-related topics
• Responsible for servicing a small portfolio of clients, leveraging upon a high level of business acumen and client servicing skills
• Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
• Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
• Have strong business acumen to make strategic decisions to move the business forward

Who You Are:

• 2+ years' experience as a team lead or team manager, managing 4 or more people, alternatively running a large project team
• Ideally with relevant industry experience in media insights / reporting & analytics / traditional or social media / digital marketing / media agencies & public relations / digital marketing / marketing & communications
• Bachelor's degree in a related field with strong academic results
• Must be residing in Singapore
• Some knowledge of SaaS-based media tech and platforms, and media measurement KPIs
• You are a leader with vision, someone motivated by the success of your team
• Excellent leadership, consensus-building, and conflict-resolution skills – you have a successful track record influencing teams
• Positive and energetic, able to cultivate strong camaraderie within a team and keeping morale high
• Proactive with the ability to work on multiple projects with changing priorities in a dynamic, deadline-oriented environment with minimum supervision
• Creative and entrepreneurial, you apply critical thinking to solve business problems using data and analytics
• Strong analytical and logical skills – able to translate data into actionable insights in the simplest and most concise manner, have an eye for detail and ask “what does this mean?” to the data
• Exposure to statistical modelling and data mining techniques, and analytical tools and languages.
• Detail-oriented - ensure data integrity, precision, and exercise vigilance in the analyses to arrive at correct conclusions.
• Familiar with data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Some familiarity with different research methodologies and basic analysis methods

What We Offer:

• Competitive remuneration package
• Fast career progression & empowerment in your role
• Flat hierarchy with diverse, high-performance & collaborative teams
• Global presence & a uniquely Meltwater culture like no other
• Both flexible work arrangements & vibrant offices with well-stocked pantries
• Generous vacation leave, birthday leave, maternity and paternity leave
• Work-life balance

Meltwater Careers Page: https://careers.meltwater.com/ (#LI-ALSG)

WORK WITH GREAT PEOPLE

NARESH NEHVIN Managing Director, Client Acquisition
"Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."

FATEN AMZAH Key Account Manager, Client Success
"Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people!"

AMANDA SHAW Senior Manager, Client Success
"Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessible and supports each other's career."

VILHELM RUDBERG Client Strategy Director
"The best thing about a Meltwater career is the abundance of challenge and opportunity - you are bound to realize and develop personal strengths you never knew existed!"

GREAT PLACE TO WORK

• 
  Competitive salary & bonuses
  
  Work-life balance
  
  Generous vacation leave & medical benefits
  
  Vibrant office space and well-stocked pantry
  
  Progression and empowerment
  
  Diverse, high-performance & collaborative teams
  
  Flat hierarchy and strong support groups
  
  Global presence with flexible work arrangements
  
  A uniquely Meltwater culture like no other

About Meltwater With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams. Our Belief in People For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had. Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respect (Respekt). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them. At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth. We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. Culture Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

• Moro [‘mo(·)ro]
  Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
• Enere [‘e nðr’e]
  Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
• Respekt [re’spekt]
  Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
• MER
  An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.