Job Description

URGENT HIRING !!
Are you the next Team Leader we are looking for?
Outsource Nework Contact Center and Back Office Services. Inc. is urgently looking for aspiring Team Leader!!
( MEDICAL ACCOUNT)
PHONE INTERVIEW!
QUALIFICATIONS:
Graduate of any medical allied course (BS-Psychology, nursing, radtech, nutrition and dietetics, MedTech, Bs- Bio, PT and etc.),
Proven work experience as a team leader in the BPO industry or equivalent.
With excellent communication and Leadership Skills.
Must possess organizational, time- management, and decision-
making skills.
Preferably within Cebu City or nearby areas.
BASIC FUNCTIONS:
Responsible for supervising, coaching, and monitoring team members will ensure team members' target that is in line with the clients' required target will be achieved.
PRIMARY RESPONSIBILITIES:
Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation, and communication of work-related information to Senior Team Leader.
Reports to the Senior Team Leader periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes
Ensure team will achieve agreed Service Level, target average call handling time, target calls, transactions, Call Quality Score.
Coach, facilitates, solve work problems, and participate in the work of the team
Motivates direct reports
Makes sure direct reports meet the set targets for the program
Handles first level escalations, staffing, and performance management
Ensures transaction monitoring and KRA's of the workgroup are met
Ensure that team are highly motivated towards work always
Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time
WHAT'S IN IT FOR YOU?
HMO upon regularization
Excellent compensation and benefits
Sick and Vacation leaves
Good and friendly working environment
5 working days per week
HOW TO APPLY:
Kindly send your details to "0917 813 8155" and our recruiters will connect to you ASAP:
Full name:
Course/Educational Attainment:
Mobile #:
Location:
Position Applied:
OFFICE LOCATION: 3F FTC TOWER MAXICARE HEALTHCARE CORP. MT APO ROAD, DAVAO CITYJob Type: Full-timeBenefits:

• Health insurance

• 8 hour shift
• Evening shift

• 13th month salary

• Bachelor's (Required)

• team leader: 1 year (Preferred)