Job Description

Who You'll Work With

You will be based in our Manila office and you will collaborate closely with the Global Assistant Leadership, MSC Leadership and Team Leaders in other service centers. You will focus on all areas connected with operational activities, strategic initiatives, and motivating and coaching employees.
Our Executive Assistants (EA) provide high-quality support for McKinsey consultants across the Southeast Asian, Australian and Japan offices remotely from our Manila office. Being the first point of contact for any type of queries, means, analyzing, responding to and sending out communications, providing complex calendar management, and being able to proactively handle and last-minute changes or resolve any issues that our consultants may encounter throughout the day.

What You'll Do

You will manage a team of assistants within our Manila office. In this office, you will monitor service levels and develop individual staff members to ensure adequate coverage and delivery of world-class service.
You will lead, motivate, and mentor assistants to enhance their effectiveness and overall job satisfaction. You will lead or assist recruiting efforts to review and manage adequate staffing levels. You will coordinate backup and overflow coverage to ensure consistent service and quality during absences, unanticipated departures, and peak workloads. You will conduct timely and thorough assistants’ performance evaluations by gathering, summarizing, and delivering feedback (on an ongoing basis, as well as formally during year-end reviews). You will also oversee routine administrative duties such as monitoring absences, reviewing and approving time sheets, overtime, vacation, and sick time.
Additionally, you will assist the Assistant Services Operations Manager with development and implementation of strategic initiatives and projects. You'll also create and maintain an energizing, high-performance work environment reflecting McKinsey values, a collaborative team-based culture and a service mindset by actively contributing to and leading team and site level initiatives.

Qualifications

• University degree
• 1+ years of tenure in the current role
• Track record of high performance and work ethics (TL, client and peer-to-peer feedback will be considered)
• Aptitude for and (preferably) some experience in the following areas: formal and informal coaching, team building and outstanding communication skills, involvement in additional initiatives and projects, process and project management, and building strong client relationships
• Demonstrated maturity, judgement, self-confidence, and flexibility
• Excellent organization, communication, and interpersonal skills
• Effective people leadership skills