Team Manager | Customer Service Program
Job Description
Responsibilities
Our Team Manager will perform the following:
Manage the hiring, development, and performance of the team
Focus on call resolution, agent availability handle time efficiencies
Coach agents to successfully achieve their goals
Set team direction, resolve problems and provide guidance to members of the team
Inspire others to deliver their best daily
Work with peers to solve problems in creative ways
With excellent questioning and listening skills
With a strong ability to build rapport
Adapt departmental plans and priorities to address business and operational challenges
Perform supervisory audits as necessary
Send end of day activity report Qualifications
College degree is preferred
Must have at least of 3+ years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry
Demonstrated understanding of call center/customer service environment and a good knowledge of customer service operations.
Experience communicating effectively across all levels of the organization
Must be a dependable, high-energy, detail-oriented person.
Demonstrated embrace of our Core Values
Must be flexible with schedule and job duties
Must be currently residing in Davao
Responsibilities
Our Team Manager will perform the following:
- Manage the hiring, development, and performance of the team
- Focus on call resolution, agent availability handle time efficiencies
- Coach agents to successfully achieve th
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Job Detail
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Job IdJD995623
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDavao City, Philippines
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EducationNot mentioned