Job Description

We are looking for an energetic, customer focused technology professional to join our Tech Assist team in Singapore. You will take a senior role in the team, providing time critical technology support to our Commodities and Global Markets business, as well as Investment Banking and support businesses. The ideal candidate will be self-motivated and thrive in a fast paced, and dynamic trade floor environment. Demonstrate excellent communication skills, with the ability to build relationships, and work effectively with minimal supervision. The Tech Assist team are the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obsessed culture. You will need to be able to quickly assess the client\xe2\x80\x99s needs and translate these into actions. The role will see you working across all levels of the organization, your understanding of the pressures attached to working on a busy trade floor with Traders and Senior Business Leaders will be important to your success in this position. You will be kept challenged working on interesting projects and take responsibility to manage some of these. You will demonstrate: Excellent written and verbal communications skills, with the ability to communicate and build relationships with internal clients across multiple divisions and geographies. Ability to work in a challenging fast paced environment Problem solving skills and ability to think laterally and find solutions Exhibit curiosity, self-motivation, passion for technology, proactivity and the ability to challenge status quo. For you to be successful in this position you will have: At least 2+ years\xe2\x80\x99, up to 5 years\xe2\x80\x99 experience in a trade floor support role, supporting Equities, Fixed Income and/or Commodities businesses. Prior experience in the following technologies, and processes:

• Windows 10, Office 365
• Supporting Equities (Cash, Derivatives, and Prop Trading), and Fixed Income (FX, Rates, Commodities) trading businesses, demonstrate a clear understanding what is important to each trading desk, critical market hours etc
• Market Data applications such as; Bloomberg, Eikon, EBS, and WebICE.
• iPhone and iPad devices and management software (InTune, WorkplaceOne)
• Cisco Phones, Cisco Spark Video Conferencing devices, BT IPTrade turrets, Cloud9, and Zoom
• Implementing Service or Process improvements, and automation, ideally experience with Six or Lean Sigma methodologies
• Proven understanding of Incident Management, and experience managing outages
• Experience managing external vendors
• Project management and deployments experience
• Power Shell, and VBA scripting experience desirable

About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you\'ll be encouraged to be yourself and supported to perform at your best. If our purpose of \xe2\x80\x98empowering people to innovate and invest for a better future\xe2\x80\x99 is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive. #LI-Hybrid

About Macquarie

A career at Macquarie means you\xe2\x80\x99ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world\xe2\x80\x94whether it\xe2\x80\x99s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we\xe2\x80\x99re empowering people to innovate and invest for a better future. Our size and international presence means your work can take you anywhere\xe2\x80\x94across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we\xe2\x80\x99re a truly global organisation. You\xe2\x80\x99ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You\xe2\x80\x99ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you\xe2\x80\x99ll have the opportunity to make a difference. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.



Job no: COG-971868
Work type: Permanent - Full time
Location: Singapore
Category: Mid-level, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Neil Mehaffey
Opening Date: 27/2/2023