Job Description

We are looking for an energetic customer focused technology professional to join our Tech Assist team in Macquarie\'s Singapore office.

The ideal candidate will be self-motivated and thrive in a fast paced, and dynamic environment. Demonstrate excellent communication skills, with the ability to communicate and build relationships, and work effectively with minimal supervision.

The Tech Assist team are the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obsessed culture.

You will need to be able to quickly assess the client\'s needs and translate these into action. The role will see you working across all levels of the organization, your understanding of the pressures attached to working on a busy trade floor with Traders and Senior Business Leaders will be important to your success in this position. You will be kept challenged working on interesting projects and take responsibility to manage some of these.

We believe that for you to be successful in this position you will have previous experience in desktop support role, ideally in an investment bank. Experience supporting iPhone and iPad devices and management software. Experience using / supporting products such as; Office 365, Zoom, Apple iOS devices, Device Management technologies (WorkplaceOne, Intune), Bloomberg. Demonstrate previous experience implementing Service or Process improvements, and automation.

You will have excellent written and verbal communications skills, with the ability to communicate and build relationships with internal clients across multiple divisions and geographies. You will be a confident presenter sharing your passion for technology through one-on-one coaching sessions or small group team trainings.

Curiosity, self-motivation and passion, proactive, able to challenge status quo and norms. Sense of teamwork, inspire and work well with others. Problem solving skills and ability to think laterally and find solutions. Ability to work in a challenging fast paced environment and demonstrates follow through and ownership of issues

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you\'ll be encouraged to be yourself and supported to perform at your best. If our purpose of \'empowering people to innovate and invest for a better future\' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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