Job Description

Singapore
Information Technology (IT)
Group Functions
Job Reference #
260384BR
City
Singapore
Job Type
Full Time
Your role
Your role :
Are you an expert and possess skill set of SRE/DevOps, good hands on experience automation and when it comes to tools like Unix, Windows, RDBMS, Scheduling, Autosys, Informatica ? Do you have a track record of influencing senior IT stakeholders and business partners? Are you a leader who wants to bring engineering excellency to the organization? Do you love learning? Is Agile your way of life?

We’re looking for Senior Technical Engineer to:

• be responsible for the day-to-day management and operations of a team of application support analysts supporting Group Functions business aligned applications
• be responsible for service transition activities and ability to engage at function level
• be responsible for migration to the Cloud Platform which is a key milestone for 2022-23
• possess knowledge on DevOps adoption and Agile principles
• assess front-to-back business processes with a view to driving efficiencies with new technologies such as robotics and automation
• possess good understanding of SDLC processes and CI/CD pipelines
• specialize in Change and Release Management, has knowledge of running Change Advisory Board meetings
• collaborate with IT Support colleagues, Development and DevOps teams to modernize how we review and execute change
• possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• possess strong verbal, writing and communication skills
• Unix, Windows, RDBMS, Scheduling, Autosys, Informatica, AppDynamics, Azure certified - all are very valuable skills for this role. You need to be a hand-on person.
• Automation tools like IPSoft and Automation Anywhere tools experience would be an added advantage.
• have a strong ability to solve complex issues

Your team
You will be responsible for team of technical engineers for the Group Functions business aligned applications in Singapore, covering end-to-end service delivery of support operations, health checks, batch support, start of day business readiness, service transition etc. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management. You'll be working closely with the Business Application Support teams in other locations. The goal is to provide quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the support teams and standardization of core ITIL practices at a high maturity level.
Your expertise

• 10+ years of experience in technical engineer role within Financial services industry and managing support team, hands on experience in automation and possess SRE and DevOps skillset.
• ITIL qualified & proficient in using Service Now
• Experience of cloud concepts and patterns ideally a good understanding of the Azure landscape with working knowledge of Azure Log Analytics.
• experience of working on DevOps adoption / transformation in an IT delivery environment
• knowledge of ITIL principles, Site reliability engineering working practices, DevOps and Agile methodologies
• experience in using a data driven approach within IT operations (e.g. Splunk, Tableau, and other data analytics tools)
• good understanding of SDLC processes and CI/CD pipelines
• experience with monitoring solutions, preferably AppDynamics
• in-depth knowledge Incident/Request Management, Problem Management and Release Management
• fundamental IT skills across Windows, UNIX, Oracle, SQL technologies.
• experience of managing a relationship with vendors and other stakeholders
• excellent analytical and problem solving skills in connection with a solution-oriented attitude
• excellent verbal and written communication skills, can easily explain technical issues in a business friendly manner
• Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
• Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

About us
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
How we hire
This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.