Tech Support
Job Description
Perform health check and shakedown support based on the work instructionsPerform application deployment using the tool as per the work instructionsMonitor alerts and take necessary actions as per the documentCollaborate with technical support team members to properly manage the applications and escalate when appropriateRun monitoring reports or statistical reports for usage, performance or availability.Document the solutions or work instructions for knowledge baseMeet SLA like response and resolution times for alert monitoring, deployment, shakedown, etc by partnering with L2 support teamAttend to the tasks given by L2 support team through phone, chat and email communicationTraining will be providedRequirements:1-4 years of relevant experience in IT L1 technical supportPassion to learn and to be part of a hardworking and winning teamWilling to work in a 24*7 environmentAbility to multitask in a fast paced environmentExcellent ability to learn and articulate software-related and technical conceptsStrong attention to detail when communicating with L2 support teamFamiliarity with Windows, IIS, web based consoles.Knowledge in .Net or any tools will be an added advantageJob Type: Full-timeSalary: $2,500.00 - $4,000.00 per monthSchedule:
- Day shift
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Job Detail
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Job IdJD1140702
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned