Job Description

Responsibilities:

• Manage, solve, escalate all incoming requests from clients
• Provide first class customer communication
• Optimize workflows and proactive find solutions
• Documentation of workflows and processes
• Assist account manager and clients with 'go live' and resolve connectivity and technical issues with our Java-based client software
• Resolve technical problems or business workflow issues during initial client communication
• Assist with identification of software bugs and work with internal teams to manage through to resolution
• Perform regression testing of full range of products and features on our platform
• Effectively manage the escalation process for any incidents that cannot be resolved immediately
• Investigate and manage trading problems such as trade inconsistencies and timeouts
• Provide on-site support of applications for clients at their premise.
• Provide on-site support in PC setup and configuration as well as network troubleshooting to both internal and external stakeholders.

Skills & Requirements:

• Minimum bachelor's degree, computing based discipline is preferred. Other degree subjects will be considered depending on experience.

• Preferably 1 - 3 years of experience in client services / middle office / back office of a global market sales & trading division or other FX or treasury environment
• Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity troubleshooting
• Ability to communicate technical/product information to a non-technical audience

Company Reg. No.: 201131609D | Licence No.: 11C4684 | EA Reg No: R1871156