Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the visi Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. Designation: Technical Consultant Location: Singapore In this role, you have the opportunity to focus on delivering excellent healthcare informatics product and Solution to customer with the Customer First motto. The Technical Consultant is responsible for ensuring that Customer's workflow needs are addressed with a stable solution and ensuring high customer satisfaction. Standard activities at work will include- participation in Requirements Assessment, execution of Implementation tasks, Quality Control and User Acceptance, support Customer Go-Live activities Hand-over Documentation. Additional supplementary activities include- resolution of problem management cases and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams comprising Philips EDI (Healthcare Informatics division) as represented by the Service & Support team, Solutions Group, Project Office, EDI Sales and Management. Key Responsibilities Manage and maintain effective communication with customers Manage effective communication with internal and external cross functional teams Effectively utilize service tools for tracking implementation tasks, logging applied time, document management, problem case management and publishing of work instructions for support team Prioritizing implementation tasks and Problem management cases load with the Solutions and Implementation Manager On-time and high-quality delivery of implementation activities with zero avoidable errors Support SIT and UAT activities and resolve any identified gaps Support with Go-Live preparation and Post Go-Live activities Support on root cause analysis of recurring incidents and work with Problem management team or Subject Matter Expert for further analysis Participate and contribute in cross functional team as an active team member We are looking for Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers Familiarity with Microsoft SQL Server database, VMware, Hyper-V, Windows Server application and network technologies. Awareness of or Familiarity with Cardiological or Radiological workflow, including DICOM, HL7 etc., not mandatory. Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution Proven ability to solve problems systematically and effectively, ensures high customer satisfaction Self-driven, independent, humble and team spirited with learning aptitude. Exhibits leadership through personal responsibility, accountability and teamwork. Able to write client-side scripts like PowerShell, batch etc. How we work at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways: We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving. We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.