Job Description

Job Title

Technical Consultant

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. News about Philips can be found at www.philips.com/newscenter. For careers with Philips, check out careers.philips.com. Designation: Technical Consultant Location: Singapore In this role, you have the opportunity to serve as a consultant, including but not limited to, problem identification, scoping, system architecture definition / specification, advice, design, implementation, validation, verification, and activation / deployment and will be involved in the full spectrum of the solutions, from order acquisition to the technical delivery and installation. You will also resolve technical issues and offers proactive technical support, incl. on-site attendance in post go-live situations where remote problem solving is not possible as well as lead the implementation of technical value propositions and participates in customer requirement analysis and meetings. Key Responsibilities:

• Scoping, designing, building, deploying, implementing and / or integrating solutions
• Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing
• Analyzes the business, technical and clinical customer requirements to design, build / and or integrate the most appropriate solution
• Based on customer requirements, services as a consultant to provide technical recommendations that best suit the environment
• Mentors and trains customers to maintain their systems
• Is a customer advocate and leverages insights to drive decisions
• Resolves technical issues and offers proactive technical support
• Document solutions to ensure that support teams and other consultants can participate in support and onward development of solution
• Contributes to the collective learning of Philips, seeking to share knowledge globally
• Practices configuration management and version control
• Is a key member of the implementation project and / or SSD team, fosters collaboration through sharing experiences, information, perspectives, skills and expertise
• Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
• Conducts root cause analysis at the conclusion of escalations and initiates corrective actions to prevent reoccurrence of issue
• Executes activities as described in the Philips Excellence Process Framework
• Assesses and shares repeatable processes that can be leverages across multiple projects
• Is an active and visible domain expert
• Work closely together with SG Services & Solutions Delivery organization
• Is an active member of the Global Professional Services community
• Attends seminars and trainings session necessary to maintain an appropriate level of professional competence
• Files required reports and consistently complies with all required Philips processes

We are looking for

• At least >7 years of experience in a healthcare or IT related environment
• Relevant certifications are desired (i.e. project management)
• Excellent knowledge of Microsoft Window server administration, such as Windows Server Active Directory, and domain policy
• Excellent knowledge of database skills, incl. SQL query, stored procedure, database storage management, back-up and restore
• Excellent knowledge of virtualization solutions, such as VMWare, Hyper-V and Nutanix.
• Programming knowledge, such as VB.Net, C#, and JavaScript as well as HL7 and electronic medical record (EMR) systems
• Knowledge of analytics and reporting tools is a plus, including SSRS, Qlik Sense, and Tableau.
• Extensive knowledge of medical device integration with information system and patient monitoring systems, telemetry units, ventilators, and defibrillators (as reflected in completion of formal vendor training) highly preferred
• Knowledge of application development and topology is a plus
• Knowledge of data warehouse is a plus
• Ability to diagnose and troubleshoot issues through resolution
• Experience in managing the implementation of offerings and working in multi-disciplinary project teams
• Excellent understanding of multiple technology solution areas with healthcare domain
• Exposure to commercial contracting process
• High competence in Microsoft Office applications
• Good presentation, reporting and customer service skills

Our Offer You’ll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in healthcare, lighting and lifestyle. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working. At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.