Job Description

Job Title Technical Consultant



Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips' health technology portfolio generated 2016 sales of EUR 17.4 billion and employs approximately 70,000 employees with sales and services in more than 100 countries.

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For careers with Philips, check out careers.philips.com.



Designation: Technical Consultant (Integration)

Location: Singapore

In this role, you have the opportunity to serve a consultant, incl but not limited to, problem identification, scoping, system architecture definition / specification, advice, design, implementation, validation, verification, and activation / deployment. This person will also be involved in the full spectrum of the solutions, from order acquisition to the technical delivery and installation and resolves technical issues and offers proactive technical support, incl. on-site attendance in post go-live situations where remote problem solving is not possible.

The Technical Consultant will also participate in customer requirement analysis and meetings, thereby analyzing the business, technical and clinical customer requirements to design, build / and or integrate the most appropriate solution and lead the implementation of technical value propositions as well as communicate with the customer's technical team to assist them in the design and execution of their technical deliverables.

This role will report directly to the APAC Professional Services Lead and be part of the APAC SSD (Service and Solutions) Organization.

Key Responsibilities:

• Scoping, designing, building, deploying, implementing and / or integrating solutions
• Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing
• Analyzes the business, technical and clinical customer requirements to design, build / and or integrate the most appropriate solution
• Based on customer requirements, services as a consultant to provide technical recommendations that best suit the environment
• Mentors and trains customers to maintain their systems
• Is a customer advocate and leverages insights to drive decisions
• Resolves technical issues and offers proactive technical support
• Document solutions to ensure that support teams and other consultants can participate in support and onward development of solution
• Contributes to the collective learning of Philips, seeking to share knowledge globally
• Practices configuration management and version control
• Is a key member of the implementation project and / or SSD team, fosters collaboration through sharing experiences, information, perspectives, skills and expertise
• Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
• Conducts root cause analysis at the conclusion of escalations and initiates corrective actions to prevent reoccurrence of issue
• Executes activities as described in the Philips Excellence Process Framework
• Assesses and shares repeatable processes that can be leverages across multiple projects
• Is an active and visible domain expert
• Work closely together with SG Services & Solutions Delivery organization
• Is an active member of the Global Professional Services community
• Attends seminars and trainings session necessary to maintain an appropriate level of professional competence
• Files required reports and consistently complies with all required Philips processes

We are looking for

• At least

3-4 years of experience in a healthcare or IT or related environment * Knowledge of Interface engines, such as Rhapsody, Cloverleaf, JCAPS

• Knowledge of JavaScript
• Knowledge and hands-on experience with HL7 interface analysis (ADT, orders, results, billing etc.)
• Knowledge of Electronic Medical Records (EMR) systems and DICOM
• Understanding of HL7, ASTM, EDIFACT, HTML, DHTML, Java, DICOM, JSON and FHIR
• Scripting experience with C#, VB.Net languages required
• Knowledge of Microsoft Window server administration, such as Windows Server Active Directory, and domain policy
• Knowledge of database skills, incl. SQL query and stored procedure
• Ability to evaluate and interpret end-user information requirements, and to develop and implement appropriate technical solutions
• Extensive knowledge of medical device integration with information system is highly preferred
• Extensive knowledge of patient monitoring systems, telemetry units, ventilators, and defibrillators (as reflected in completion of formal vendor training) highly preferred
• Knowledge of application development is highly preferred
• Knowledge of network topology is a plus
• Ability to diagnose and troubleshoot issues through resolution
• Experience in managing the implementation of offerings
• Experience with working in multi-disciplinary project teams
• Excellent understanding of multiple technology solution areas with healthcare domain
• Exposure to commercial contracting process
• High competence in Microsoft Office applications
• Good presentation, reporting and customer service skills

Our Offer

You'll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in healthcare, lighting and lifestyle. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working.

At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.