Job title: Technical Customer Success Specialist Department: Network Solutions Reporting to: Director, Global Support Location: APAC, flexible
How you will make an impact.. We\xe2\x80\x99re looking for a Technical Customer Success Specialist to join our Customer Success team. A multi-faceted role that is central in ensuring the setup & management of deliverables and provides 1st & 2nd line support to our internal & external customers.
You will be responsible for the lifecycle of customer engagement from configuring our market-leading, real-world mobile telecoms products for customers, to providing technical guidance & advice to satisfy customer product usage & trials.
What you will be doing? Your role will use innovative tools and will work closely with our Agile Development Squads to deliver configuration changes, new features & investigate possible bugs, tracking their resolution and rollout to our customers.
Your role will manage the technical aspect of our Android & iOS SDK Partner program which provides the rich data sets to our pipeline.
You will provide support to other customer facing teams to enable our customers to extract competitive advantage & actionable insights to drive their business goals.
Desired Skills & Abilities
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