Job Description

My client, a global leader in providing innovative solutions for cleaning and hygiene in a variety of industries, including healthcare, hospitality, and food service, is seeking a Technical Customer Support Associate to join their team in Singapore.

Key Responsibilities:

• Maintenance and repair.
• Perform periodic and preventive and corrective maintenance on cleaning equipment to ensure that equipment continues to perform reliably.
• Strong troubleshooting and analytical skills in handling machines issue.
• Respond to customer enquiries about the terms and conditions of service agreements.
• Refer sales leads and customer feedback to changing customer demands.
• Maintain accurate service records; monitor the performance of cleaning equipment.
• Be commercially focused on selling parts, consumables, and service contracts.
• Ensure an optimal customer experience before, during and after the visit.

Administrative responsibilities:

• Make accurate, timely and efficient planning to make visits to customers.
• Provide weekly reporting.

Training responsibilities:

Train customers on the features of the products they have purchased.

Key Requirements:

• Experienced in mechanical and electrical skills to fix machines that are more electronic than they used to be.
• Experienced in similar industry and able to provide technical advice to customers
• Candidate must possess at least Primary/Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma in any field.
• At least 2 to 3 Year(s) of working experience in the related field is required for this position.
• Basic computer knowledge for reporting and update services status on system.
• Valid Class 3 driving license
• Good oral and written in basic English, any additional languages to support customers would be advantages.

If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to jason.kukreja@ambition.com.sg

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R21103664. Regrettably, only shortlisted candidates will be notified

If this job isn\'t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

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Technical Customer Support Associate

Singapore Posted about 1 hour ago

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