Job Description

Open Position: Business Partner / B2B Customer Support Associate

Location: Singapore

Type: Fulltime

Here at Homage, we are on a mission to change the way people access and receive their homage-care. We\'re a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission?

As a Customer Support associate, you will be responsible for providing top-quality assistance to Homage\'s Customers, their family members and the general public when they have a question or concern. This role is primarily phone-based, but will also include live chat and email support. Working in the Singapore Operations team, Custom Support is focused on building a community of dedicated caregivers, nurses, and care professionals who are fully equipped to provide the best quality care to those who need it.

If working for one of Singapore\'s most exciting startups and enabling seniors & adults to age and recover with grace, dignity and control sounds like your dream job, we would love to hear from you!

What will you do\xe2\x80\xa6

Your focus will be:

• Managing Customer profiles on the system from creation, publishing of visits, updating of profiles and amendments.
• Coordinating care and providing operational support for clients of our partner Social Service Agencies (SSA) and Volunteer Welfare Organisations (VWO).
• Communicating with internal teams and Clients/Partner Managers to manage the fulfilment of visits and care plans.
• Managing internal and external (calls, WhatsApp, SMS) channels for communications
• Comfortable managing customer\'s expectations and managing disputes and incidents during operation
• Comfortable adapting to changes in workflows with various partner organisations

Skills & Experience you will need\xe2\x80\xa6

• At least 1 - 2 years of relevant experience, with experience working in hospitality,customer service, or a similar environment preferred.
• Excellent with people and able to provide high-quality customer service, while coaching others to do the same
• Calm under pressure and capable of solving disputes and incidents
• Great at problem-solving
• Has excellent writing skills, and is able to produce high-quality written content
• Able to communicate effectively within the organisation to get the help and answers you need
• Comfortable working with numbers and data
• Excellency in time management to achieve goals

Working Hours

• 5 days a week commitment and comfortable with a rotating roster and able to commit on weekends and PH
• There are shift working hours:

• Weekday shifts: 8 am to 5 pm, 9 am to 6 pm, 10.30 am to 7.30 pm
• Weekend & PH shifts: 9 am to 6 pm

What\'s in it for you?

• Hybrid Work - Working from both home and our wonderful office located in the heart of the town
• ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
• Annual Salary Reviews, alongside our modern approach to Performance Management
• Regular social events - Weekly, Monthly, Quarterly & Yearly.
• Employee of the Quarter rewards
• Birthday celebrations

What\'s next?

We offer you the opportunity to be part of our success story!

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation that truly makes a difference in the lives of many.

If you are excited by this opportunity and tick all the boxes, we would love to hear from you. For more information on Homage, visit

Homage is an Equal Opportunity Employer we\'re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We invite people of all backgrounds and identities to apply for this position and join the Homage Community.

Homage