Job Description

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Atos Philippines is strategically located in 5 cities across Philippines. With over 2400++ business technologists primarily engaged in Managed Services. Atos Philippines is now expanding its domestic business by rolling out to the full global portfolio of products and services.The Technical Helpdesk Analyst will work towards providing help to 1st and 2nd line support to users by investigating and resolving IT issues and assists in for the delivery of an effective IT support service to both internal and external customers.Work as part of a team to resolve IT user issues.Responsibilities:

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• May provide occasional functional and technical guidance to less experienced staff.
• The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
• The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
• All other duties as assigned

Qualifications:

• Candidates must have Excellent English communication skills.
• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.
• At least 1 year' Service Desk/Helpdesk/Technical Support experience is required.
• Strong team player
• Must be able to demonstrate strong problem solving skills

Job Types: Full-time, PermanentSalary: Php23,000.00 - Php25,000.00 per monthBenefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Holidays
• Rotational shift
• Shift system
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Expected Start Date: 08/08/2022