Job Description

You will be reporting to Deputy Vice President. This position requires you to lead a team of 10 engineers who provides project implementation and technical support to all self service touchpoints/channels in SingPost to achieve part of the team\'s vision. Vision is to build a Technical Centre of Excellence to provide leadership, drive best practices, support, research and training for Enterprise physical channels/touchpoints.

You will be working with differing levels and stakeholders comprising, but not the least, software development team, IT infra teams, delivery operations team and business owners to implement/maintain projects/current systems to meet business goals. You will help SingPost to grow its business by contributing and alignment to innovate, increase speed of delivery and maintain high level of maintenance.

Deep understanding of how the system works is of essence to support pre-implementation and post implementation with the ultimate goal to be minimal dependent on vendor.

You are also required to monitor and report on service level goals and key performance indicators.

Responsibilities

• Assisting DVP in organizing, planning and implementing strategy
• Assisting DVP in detailed study of engineering and maintenance element in projects.
• Coordinating day-to-day operations of front and backend
• Setting up and organizing meeting with stakeholders
• Improving storeroom processes by digitalization
• Assisting with procurement of inventory and supplies
• Reorganize current KBA documentation for standardization and ease of access by staff out of office
• Developing proactive maintenance regime for all systems
• Devising and setting up objectives to boost company productivity by exploring innovative way to optimize resources
• Ensuring that goals and objectives are met
• Administering high level of work safety and healthy environment by becoming Risk Assessment Leader
• Manager level Approver for Staff Claims in T & A System
• Interviewing and recruiting new employees
• Planning appropriate training to support team vision
• Driving team to be more performance driven.
• Delegating tasks to employees
• Supervising, leading and motivating employees
• Reporting any problems or accidents to DVP
• Filling in for DVP in case of his absence
• Helping with monitoring and tracking operating costs, budgets and resources
• Creating reports, analyzing, interpreting and presenting data
• Managing external/internal customers\' complaints and resolving their issues
• Maintaining good and regular relationship with vendor
• Manager Approver for Staff Claims in T & A system

Requirements

• Bachelor\'s Degree in engineering or similar field
• 3 years of experience as a Technical Manager or similar role
• Experienced in people management eg. hiring and performance appraisal
• Experience in leadership roles
• Ability to plan and organize
• Experience in managing budgets
• Excellent multitasking skills
• Proficiency in using MS Office
• Good knowledge in Power BI, Power apps, automation tools; etc is advantageous
• Strong problem-solving skills
• Ability to use data to make decision
• Ability to succeed in fast paced and innovative environment.
• Great interpersonal skills

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

15 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post