Job Description

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Are you ready for an opportunity to unleash your creativity, engage in problem-solving and drive change? The Amazon Web Services (AWS) Marketplace team is looking for a Technical Operations Specialist to join our fast-paced Vendor Finance Success team.

AWS Marketplace is transforming the way customers find, buy, deploy and govern software, data and services in the cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon\'s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

This role will own and execute revenue recognition processes and drive process improvement related to the Marketplace Private Offer program across Asia-Pacific & Japan. The role requires someone who can learn concepts quickly, is detail-oriented and able to use that knowledge and apply them to problem solve and come up with creative solutions. They will drive operational and programmatic improvements to add value, eliminate waste, and improve CX across regions. There is opportunity to drive change, build and improve operational processes to help us grow at scale. The ideal candidate can work autonomously and resolve escalated issues quickly; demonstrates strong customer obsession and a high level of ownership and is does not shy away from challenging or improving status-quo.

Key job responsibilities
The core responsibilities include:
- Execute operations to drive business performance, meeting quality and service level goals
- Manage seller and customer escalations and issue-resolution
- Create and implement standard operating procedures and process workflows
- Effectively analyse data to drive process improvements with a focus on FinOps topics like Invoicing, Disbursements and Tax
- Manage internal and external Accounts Receivable inquiries
- Manage and research invoice discrepancies
- Collaborate with multiple internal and external stakeholder to maintain successful operations
- Participate in operational excellence activities

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A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it\'s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

BASIC QUALIFICATIONS

- Bachelor\'s degree
- Experience troubleshooting and debugging technical systems
- 1+ year of program or operations experience, preferably within sales or technical organizations

PREFERRED QUALIFICATIONS

- Experience with problem solving, customer service, process design and implementation
- Experience working with Finance or Revenue Recognition processes
- Experience working with Accounts Receivable or Collections teams.
- Experience working with Product Management to build and refine key product features or operational processes
- Bi-lingual - Mandarin, Cantonese, Japanese or Korean language skills

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