Job Description

Technical Operations Specialist
10 Month Contract - Parental Leave Cover (Onsite)Business Support Engineering delivers value for customers by providing strategic, personalized, and proactive engineering support across Meta product priorities. We are building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Ads, FinTech and Messaging products. We strive to deliver service excellence so businesses can thrive on our platforms in an open and connected world. Those who join our teams are very passionate about solving people\'s issues and are strong advocates for the broader Meta suite of products.We are looking for a passionate Technical Operations Specialist based in Singapore. The ideal candidate is someone who is highly operational efficiency, able to coordinate cross functional and regional teams, with experience working in a fast-paced environment, has worked in a similar role within the technology or social media industry and enterprise technology product experience would be a huge advantage.Responsibilities

• Monitor and manage daily customer support tickets for prioritization and triage
• Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
• Provide business summaries for daily hand-over of activities between different regions
• Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations
• Identify commonly reoccurring issues and build runbooks/guides to resolve them

• Potentially raise code fixes or write new technical tests to prevent future issues
• Providing coverage on weekends / holidays (rotation-based)

Bexlyn Chiu R1985241EA08C5248

Peoplebank