Job Description

Our Client is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from transient and transactional brands to delivering continuous and meaningful customer engagements in the digital economy.

• Work alongside & learn from best in class talent

The Job

You will be responsible for :

• Conduct onboarding workshops, coordinate & guide the client onboarding to bring them the accounts to go-live
• Deliver according to agreed SOW
• Maintain a cadence of communicating with client about the project progress, milestones and deliverables via work-in-progress meetings
• Gather, develop and document business requirements and functional specifications
• Collaborate with Client's IT Teams (Solution Architects, Developers, UI/UX, API etc.)
• Collaborate with Internal Teams i.e. Product Managers, Customer Experience Managers, Customer Support teams, to manage the project until go live
• Plan for migration and prepare for UAT
• Produce and develop proper documentation for handover to client on go-live
• Stay up to date with new features and functions developed on the Platform
• Enable successful roll-out of Platform to client's stakeholders and users
• Collaborate with Customer Experience and Product Managers in mining opportunities for deeper engagement
• Marshall resources across the org as needed to accelerate client implementation and onboarding within shortest time possible

Ideal Candidate

Skills Required:

• BA/BS degree in Computer Science / Engineering or equivalent field with a minimum of 6 years of relevant industry experience in implementing SaaS solutions / Tech projects
• Solid SDLC experience and Project Management methodologies / fundamentals
• Strong Project management and documentation skills
• Comfortable in conversing and dealing with web technologies
• Ability to follow change control procedures and manage revisions to the project with agreement from project sponsors
• In-depth knowledge & proven domain expertise in the area Technical / Functional Consulting experience around implementing SaaS or Business software solutions; Solution design experience a plus
• Experience managing project risk, performance metrics and steering projects back on track.
• Professional certifications (PMI, Prince2, CAPM, PMP e.g.) are a plus
• Familiar with financial tracking and reporting of key Project Management and Professional Services Delivery metrics is a plus
• Mar Tech experience is a plus
• Experience working in a SaaS start-up will be advantageous
• Excellent communication, interpersonal, negotiation, client and time management skills
• Ability to multitask and prioritize
• Highly accountable, responsible, creative thinker and problem solver
• Great in managing complex and critical issues, internally and externally
• Understand uncertainty, chaos and fast pace culture
• Self-starter, self-motivated, self-directed, and self-sufficient
• Excellent attention to detail
• Desire to excel, passionate and enthusiastic

Ref: JR3ALCMF8G

Application Instructions

Apply to this role at

Agent Note This position is posted on behalf of a client by a third party agent.