Job Description

At NICE, we don\'t limit our challenges. We challenge our limits. Always. We\'re ambitious. We\'re game changers. And we play to win. We set the highest standards and execute beyond them. And if you\'re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what\'s the role all about?As a Technical Services Manager with a hands-on Technical Team Lead role at NICE Actimize, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU\'s and peer groups.How will you make an impact?

• Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
• Responsible for application design and development from inception through production of NICE Actimize portfolio of products both hands-on and as an SME. Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
• Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and/or facilitate periodic training for the technical team.
• Conduct code reviews to ensure code quality, maintainability, and security.
• Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
• Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
• Stay current with industry trends and emerging technologies, applying relevant advancements to enhance technical solutions.
• Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.
• Allocate resources effectively, balancing workloads and skillsets within the team.
• Collaborate with HR to recruit, onboard, and train new team members.
• Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
• Strive to build efficiencies, repeatable processes, and best practices on implementations.
• Collaborate with product management on defining new product features.
• Support sales and pre-sales on new opportunities and leads. Provide consultation to prospects and clients on best practices on the technologies to adopt.
• Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.

Have you got what it takes?

• Lead and manage a team of Software Engineers and Architects, providing technical guidance during design and development phases, mentorship, and hands-on support when required.
• Actively engage in problem-solving, code reviews when the team is blocked, identifying issues, and proposing solutions.
• Mentor junior developers by sharing knowledge and best practices and helping them improve their coding /configuration skills and problem-solving techniques.
• Previous experience to manage, mentor, and lead technical teams in a high-pressure environment. Demonstrated ability to inspire and motivate a team toward achieving common goals.
• Expertise in one or more of the following: cloud platforms (AWS), Databases (Oracle, MS SQL, and PostgreSQL) Linux/Windows systems, Java platform (Java Frameworks, Microservices & API, Application Servers) or DevOps tools (Docker, Kubernetes, CI/CD pipelines).
• Financial Services Industry experience is a must, preferably in the Financial Crime and Compliance domain.
• Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
• Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
• Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
• Collaborate with Regional Directors, Technical Leads/Managers, Business Analysts, and cross-functional teams, including the Product organization, to resolve technology-related challenges and jointly drive regional initiatives, ensuring successful delivery of objectives and fostering future growth.
• Domestic travel required (up to 15%)
• BA degree in Computer Science or related field or relevant experience (advanced degree a plus)

What\'s in it for you?Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX!At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.About ActimizeNICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers\' and investors\' assets by identifying financial crime, preventing fraud and providing regulatory compliance.#LI-HybridAbout NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

NICE Systems