Job Description

Solutions Architect plays a critical client-facing role that interprets and translates client requirements into a solution put together with standard services, as well as customized offerings. Incumbe Solutions Architect plays a critical client-facing role that interprets and translates client requirements into a solution put together with standard services, as well as customized offerings. Incumbent will contribute primarily in the area of Managed Outsourcing Services for identified vertical industries, supporting the sales team in meeting or exceeding revenue targets and customer satisfaction goals for assigned account(s). The incumbent will frequently contribute to the development of new ideas and methods when working on complex problems/projects which require analysis of situations or data and in-depth evaluation of multiple factors. Pre-Sales Support (Solution Scoping) . Identify opportunities that map client's issues to NEC managed outsourcing services and solutions offering . Responsible for applying technical knowledge to a sales situation effectively and crafting managed outsourcing services solutions for clients . Establish and maintain a professional working relationship at multiple levels, both internally and with the client, by developing a core understanding of the client's unique business needs and competitive challenges . Lead and/or provide expertise to Functional Tower Service Delivery Teams and may participate in cross-functional initiatives Pre-Sales Support (Solution Development) . Lead the solution design and bid preparation for managed outsourcing services' RFP/tenders . Lead the creation of enterprise industry solutions framework, architectures, standards, benchmark and support delivery models . Tailor strategy and architect solutions to meet the needs of the client, and interface with both internal and external/ industry's subject matter experts to anticipate customer's needs and facilitate solution development . Prepare cost calculation to consolidate all cost components and/or develop the pricing model to customer . Prepare proposal for solutions and services . Prepare and deliver presentations confidently to customers on the proposed solutions and services . Any other ad-hoc duties as required or assigned . Bachelor Degree in Information Technology or Computer Science or equivalent certification in IT system, network, information security and/or cloud technologies . At least 3 years of relevant working experience in a managed outsourcing services provider environment . Candidates with experience in the support of government agencies or knowledge of support and service delivery models of cloud services or managed security services will be an advantage . Possess sound technical background or understanding of systems and network. Candidates with good knowledge of network switching, routing and network security is preferred . Familiar with ITIL processes and workflows with good understanding of the professional support services and managed outsourcing services business . Knowledge of enterprise tools used commonly in a managed outsourcing services environment like Microsoft System Center, BMC Remedy and Bladelogic, HPE software, IBM BigFix, or Solarwinds . Experience in the support and service delivery model of managed outsourcing services, covering end-user computing and data centre computing services, is a must . Experience in developing statement-of-work for systems integration services involving a variety of industry products, applications and technologies, is an added advantage . Ability to analyse large quantities of information to extract and assimilate key points is a plus . Proficiency in Microsoft Excel to develop the cost component calculation and pricing model . Excellent oral and written communication skills . Innovative and resourceful, with ability to work in small teams or fast paced projects e.g. Tenders/RFP . Effective presentation skills to articulate the managed outsourcing services' portfolio