Job Description

Your Job

As a Technical Support Engineer - Aftermarket, you will be the face of the company in front of the customer. Your disposition, knowledge and technical capability, customer interaction, soft selling ability will serve to open opportunity windows for the company. You need to embrace a safety culture, willingness to travel and ability to establish and develop strong relationship with the internal business units and clients. If you have a strong desire to fulfill your career goals in this area, you might be our ideal candidate.

Our Team
Our Koch Engineered Solutions (KES) Aftermarket team is constantly looking for talent to grow to increase its capability and to better serve our customers.

What You Will Do

• Assisting the aftermarket sales team on technical issues in Asia Pacific, particularly Taiwan.
• Identifying decision makers for KES products and services in the plants.
• Building long term relationships with clients / representatives.
• Provide technical training and promoting safe practices through customer education.
• Anticipate customer needs and making yourself available to assist with those needs.
• Fulfill customer requirements effectively and efficiently compared to their next best alternative.
• Seeking out and share innovative ideas to grow the aftermarket business in Asia Pacific.
• Conduct field surveys at client\'s plants to maintain an inventory of critical spare parts.
• Work with Services Managers to coordinate service work as required, or carry out the service work yourself.
• Requires 50%-70% of travel.

Who You Are (Basic Qualifications)

• Minimum of 5 - 7 years of relevant industrial and site experience serving in one of the following sectors: Oil & Gas, Chemicals, Fertilizer, Refining or Petrochemical sectors, etc.
• Strong adherence for safety and demonstrated safe work habits.
• Well organized and able to work independently.
• Good English proficiency is essential for effective communication, including report writing, to both internal and external stakeholders.
• Ability to work at heights and in confined spaces.

What Will Put You Ahead

• Mechanical or Chemical Engineering degree.
• Strong proficiency in the English Language and effective report writing skills.
• Technical proficiency to understand process engineering, ability to read mechanical and electrical engineering drawings, process flow diagrams and P&ID.
• Basic understanding of electrical and instrumentation systems.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate\'s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are
As a Koch company, Koch Engineered Solutions (KES) specializes in process and pollution control equipment and digital technologies to help industries reduce emissions, save energy and get the most from their resources. From pollution control to advanced filtration, we\'re focused on providing customers with products and solutions to help them optimize, transform and succeed. Industries we serve include refineries, chemicals, municipalities, pharmaceutical, pulp and paper, food and dairy, utilities and automotive

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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