Job Description

RESPONSIBILITIES:
- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer
- Diligently attends to assigned tickets and provides support within the specified SLAs
- Regularly updates on the status of assigned service request or incident
- Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person
- Responsible in formatting/cloning of PC, Desktop, Laptops
Network connection configuration, testing and basic troubleshooting
- Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates)
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities
- Performs other relevant tasks that may be assigned from time to time
QUALIFICATIONS:
- FRESH GRADUATES ARE WELCOME TO APPLY!
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses
- Has technical knowledge of operation and functioning of Windows Operating Systems
- Proficient in hardware/software installation troubleshooting/repair of desktop
- Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
- Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup
- Fast learner and can able to easily grasp new technologies, software/hardware and IT concepts
- Capable of following different procedures as per client requirements
- Can communicate and track IT activity thru with remote back-end teams
- Good communication, technical, analytical, problem-solving, and leadership skills.
- Maintain IT equipment inventory and documentation
- Amenable to work in shifting scheduleJob Type: Full-timeSalary: Php12,000.00 - Php13,000.00 per monthBenefits:

• Opportunities for promotion

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Legazpi, Albay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• English (Preferred)