ABOUT D-EDGE :
Have you ever booked a hotel online ? Then you\xe2\x80\x99ve probably used D-EDGE without knowing it.
Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions. Amongst the 480 D-EDGERs, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
ABOUT THE TEAM :
The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.
The team is the first point of contact for customers\xe2\x80\x99 technical requests..
All agents must be able to handle any type of support requests on how to use our products and manage technical requests both to find the origin of the problem and to solve it, within the limits of their capabilities and available tools.
Basic technical issues can include things such as overbookings, price or inventory problems, etc. A solution must be provided to customers in the shortest possible delay and as understandable as possible.
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