Technical Support Specialist (hospitality Saas, Ja
Singapore, Singapore
Job Description
My client is a Cloud SaaS based Technology solutions company with presence across 25 countries. Their clients range across 17,000 hotels in more than 150 countries and with their rapid expansion, they are looking to hire a Technical Support Specialist (Japanese) into the team.
What You Will Be Doing
- Ensure processes are followed for smooth implementation and activation
- Set up products and record/update all tasks and status into Salesforce CRM
- Log tickets and ensure level 1 resolutions are solved
- Follow up with onboarding journey
- Escalate to level 2 support when needed
- Manage and investigate/analyse clients\' needs and queries with the assigned Account Manager
- 1-3 years of experiences in a technical support/customer service role
- Experiences with B2B Technology companies or hotels / travel companies
- Knowledge in Google Suite or Salesforce is a plus
- Proficiency in Japanese is a must due to the nature of customers/market which you will be engaged with/in
Raymond Ler: Registration ID No.: R1876114 | EA License No.: 07C3924 | Company Registration No.: 201314085N
Contact
Raymond Ler
+65 6429 7606
Morgan Philips Specialist Recruitment
Capital Tower, 168 Robinson Road, #12-01, Singapore 068912
Singapore
Singapore
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Job Detail
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Job IdJD1361931
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned