Job Description

Product Communication/Technical Writer is responsible to translate complex product information into user-friendly and engaging guides and documentation to meet the needs of the targeted audience and organizational standards.

Responsibilities:

• Plan and write communication decks for product launches, announcements and campaigns
• Develop documentation, including product guides, demos, tutorials, code starter kits, design specifications, technical blogs and FAQs to meet organisational needs and standards
• Digest and summarise complex technical concepts to different readable and understandable forms for various target audiences in a reusable mode
• Review and edit contents provided by Product Teams to ensure contents are search-engine optimised
• Support to evaluate contents’ formats, types and mediums to build the contents’ cadence recommendation for Product Managers
• Work with team members of different disciplines to obtain in-depth understanding of the product and documentation requirements; to receive feedback and be responsive to incorporate in the contents
• Deliver consistency and timely refresh of contents
• Conduct research to stay abreast with industry’s trends and adapt the best practices of contents of leading technology players
• Serve as the daily communication point of contact across various teams, including product, marketing and translations
• Any other ad-hoc duties as required or assigned

• Singaporeans only
• Minimum degree in IT or related courses
• Minimum 2 years of experience as a technical writer
• Ability to refine complex ideas into simple, factual messaging