Job Description

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com
Role Summary As an integral team member of the Sophos Support organization, the Technical Writer owns and is accountable for creating, planning, writing, editing, and maintaining Sophos knowledge base articles (KBA). What You Will Do

• Responsible even under minimal supervision, creating, planning, writing, editing, and maintaining KBAs.
• Majority of the time is spent in editorial reviews from multiple authors, ensuring conformity to our standards.
• Research products through engineering documentation, personal interviews, and hands-on experience.
• Work with the Team Leader and the rest of the Technical Writers to determine further improvements to the team.
• Determine, analyze and communicate top call drivers to product management and be the voice of the customer.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Schedules, leads, and facilitates document reviews.
• Tracks and reports progress using our tools and communicates concerns to the Team Leader and the rest of the team.
• Performs work within the company and regulatory guidelines.

What You Will Bring

• At least 3 years’ experience in a technical writing role.
• At least 2 years’ experience in a technical support role with a software company is a plus but not essential.
• Technical knowledge and understanding of IT Security concepts, including antivirus, networking, data protection, cloud, firewalls, disaster recovery, malware, and encryption technologies
• Experience with Sophos Endpoint/server/mobile protection and management applications is a plus
• Knowledgeable in virtualization tools such as Vmware, Hyper-V
• Experience in installing, upgrading and configuring different OS, Windows macOS, Linux
• Curiosity and passion for learning new technologies
• Able to prioritize tasks and multi-task
• Strong attention to detail
• Expertise in MS Office products, including Excel, Word, and PowerPoint.
• Experience with desktop and web content publishing software (Salesforce, Confluence, Visio, Snagit), single-source publication development, video software or digital adoption platform knowledge is a plus.
• Exceptional written and verbal communication skills in English.
• Ability to deliver high-quality documentation.
• Able to work independently, adapt quickly to shifting priorities, prioritize tasks, and ensure high quality in a dynamic environment.
• Able to cross-functionally lead and influence others.
• Search Engine Optimization knowledge is a plus but not essential.

What's Great About Sophos?

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.