Telecare Officer
Singapore, Singapore
Job Description
Background
Responsible in supporting Tele-health & Integration Network (THINK Centre- a central healthcare information and support hub that empowers residents, patients and caregivers to achieve better health by connecting, integrating and coordinating care for the north of Singapore.Job Scope
Care Coordination & Case Management
- Perform care co-ordination for patients across the continuum of care from Yishun Health care facilities and into the community
- Perform assessment of patients\' needs, including functional and psycho-social needs, according to templates and help to link up with various resources and community services, based on patient\'s care plans
- Provide post-hospital discharge follow up calls to patients, according to protocols, to ensure resolution of their symptoms, optimisation of care and caregiver competency
- Handle customer enquiry or concern, by referring to call centre policies and procedures which are aligned with organizational standards, so complete, timely and accurate responses shall be provided
- Provide education on chronic disease management and how to maintain healthy lifestyle. Then assess the ability of patient to manage own chronic conditions, guided by protocols
- Promote and encourage residents to participate in health and wellness programs that are available in their respective zones eg: Health screenings and community service partners
- Prefably at least a Diploma holder.
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Job Detail
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Job IdJD1458463
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned