Job Description

Job Purpose

Perform administrative and operational duties as part of library services to support the learning, teaching, and research activities of the SUSS community.

Main Duties and Responsibilities

Perform day-to-day operations such as opening and closing of the physical library, shelving of books, simple resource repairs, circulation tasks which include the fulfilment of loan requests and reservations through retrieval, assignment on pickup locker or courier, renewal, and return

Perform service desk duties which include requests for loans and reservations as well as answering enquiries on collection, circulation, facilities, space, and other general questions

Provide guidance on the use of facilities, spaces, resources, and equipment such as self-checkout machines, Smart locker, scanner, discussion rooms etc.

Ensure that all equipment is in good working condition and maintain good housekeeping of the library space such as ensuring clear labels and signages

Resolve and troubleshoot all matters related to user and access services

Assist with stocktake, shelf-reading, and inventory management which includes moving, packing, organising and retrieval of library materials

Assist with simple cataloguing and processing of library resources

Assist with outreach efforts, displays, programmes and library events

Develop a good understanding of library users and their profiles through day-to-day ground engagement to discover gaps in collection/services and feedback to librarians

Provide prompt and adequate support during incidents and emergencies

Perform other duties as assigned

Job Requirements

Positive attitude and possess good customer service skills

Ability to work independently and as a team

Good oral and written communication skills

Proficient with MS Office (Word, PowerPoint, and Excel)

Ability to multi -task with good time management skills

Ability to perform shift work and work on weekends in-person

Previous working experience in a library will be an advantage

Commitment Period

25 Sep 23 to 31 Dec 23

Mondays to Fridays: 8am to 5pm / 12.15pm to 9.15pm

Saturdays: 8am to 5pm

Singapore University of Social Sciences