Job Description

About us

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore\'s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore\'s legal industry. In addition to running LawNet, LTS manages the technology driving SAL\'s support services for Singapore\'s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

We are seeking a dynamic and results-driven Sales Operations Management Specialist to join our team. The candidate will play a crucial role in ensuring seamless coordination between our customers, sales team and the warehouse to enhance the overall sales and customer satisfaction experience.

Responsibilities

• The candidate is responsible for the order fulfilment process, which includes handling point-of-sales enquiries, order processing, and liaising with the warehouse to ensure shipment and delivery of orders to the customer, and understanding customers\' enquiries and needs
• Act as the primary point of contact between customers, business units and the warehouse
• Resolve customer enquiries on SAL\'s products and their purchases, which may include phone calls and email communication
• Ensure timely and accurate information is provided to customers regarding their enquiries on matters such as order status, delivery, and product availability
• Creating sales reports as needed by the various business units
• Other ad hoc duties as assigned

Skills and Qualifications

• Minimum Diploma in any discipline
• Basic knowledge in Microsoft Excel and Outlook
• Comfortable with using Dynamics 365 or similar CRM software (training will be provided)
• Fair command of English and writing skills to communicate clearly
• Demonstrates a customer-oriented mindset, sense of urgency in problem-solving and task-completion, and proactiveness
• Ability to multitask and manage priorities effectively
• Prior experience in a customer service or sales operations role is a plus

If you are a motivated individual who thrives in a dynamic and collaborative work environment, we encourage you to apply for this exciting opportunity. Join our team and make an impact on the growth and success of our business.

Interested candidates are invited to apply .

Only shortlisted candidates will be notified.

Singapore Academy of Law