Job Description

Job PurposeThe Tenant Engagement Officer is responsible for planning, organising, and managing marketing campaigns, promotional activities, and tenant-related initiatives. This role ensures alignment with corporate objectives and guidelines, fostering strong tenant relationships and enhancing engagement.Responsibilities1. Tenant Management

• Maintain an updated database of tenant information, including contact details, categories, and asset information
• Organise and store tenant assets in shared drives, ensuring accessibility for stakeholders.
• Upload tenant assets onto the website and other relevant platforms.
• Facilitate onboarding for new tenants by:

• Obtaining contact details from the leasing team.
• Sending welcome emails with engagement session registration links.
• Ensure online shop directory listings are accurate, complete with logos and images.

• Coordinate with tenants to obtain missing assets via email, calls, or site visits.
• Maintain high standards for asset quality.
• Manage tenant promotions by:

• Verifying images, details, and mechanics for publication.
• Organizing monthly email blasts to solicit promotions.
• Keeping published promotional information accurate and up to date.

2. Tenant Engagement

• Coordinate engagement sessions between management and key tenants (High revenue tenants and new tenants).
• Organise annual tenant engagement events (e.g., Chinese New Year celebrations) and partner-sponsored initiatives (e.g., collaborations with TikTok, USME).

3. Tenant Asset Acquisition

• Collect tenant assets through various channels, including email, calls, and site visits.
• Track and consolidate the status of asset acquisition.
• Ensure assets are properly filed internally and shared for public use.

4. Tenant Promotion Management

• Facilitate monthly tenant promotion submissions.
• Oversee the publication of submitted promotions on the website.
• Monitor and update promotion statuses to ensure validity.

5. Tenant Advertising Support Package

• Ensure new and renewing tenants receive their advertising support package.
• Highlight new and renewing tenants through advertising initiatives.

Skills

• Strong Communication Skills: Clearly articulate processes, requirements, and objectives to tenants.
• Organisational Expertise: Efficiently manage and track tenant submissions, filing, and updates.
• Marketing Proficiency: Background in marketing with demonstrated experience in social media strategy, content creation, and campaign management.
• Design Capabilities: Basic graphic design skills to create promotional materials using tools such as Canva, Adobe Photoshop, or equivalent platforms.
• Bilingual Capability: Proficiency in Mandarin is preferred to liaise with Mandarin-speaking tenants.

This role offers a dynamic opportunity to foster tenant relationships, enhance engagement strategies, and contribute to the success of Stellar Lifestyle's vibrant retail ecosystem. Fresh diploma graduates are welcome.Retail and Advertising Solutions & Services PartnerStellar Lifestyle is the largest managing agent of retail and advertising spaces in Singapore's rail network. We create vibrant transit destinations through continuous innovation and a desire to make our everyday touchpoints better. Our expertise also includes retail mall management, outdoor media & digital advertising solutions, and digital engagement platforms.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter xe2x80x93 we take care of you and your well-being. Your Work Matters xe2x80x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters xe2x80x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation