Job Description

About the role
Be part of a team that values diversity, inclusion, and respect
Come to work for an adaptive, resilient, and socially responsible organisation
Foster strong relationships with key stakeholders
Location: 12f Solaris One Building Dela Rosa St. Makati
Role Type: 12-months Fixed Term Contract & Full time
What will your day look like
As a member of the ANZ Learning Delivery Services team within Always Learning -Journey Delivery, you will support the end-to-end user experience for Tier 2/Learning Operations ensuring all stakeholders experience quality service. Your role will focus on the delivery of Tier 2/Case Management and Learning Administration services; with an eye on the continuous improvement of day to day operations.
Your key accountabilities will include:
Providing Tier 2 support for problem diagnosis and resolution
Supporting the resolution of complex technical/learner issues associated with learning delivery services
Managing and maintaining a knowledge base of Tier 2 cases and resolution action instructions
Managing system access requests for both internal users and external third party learning suppliers
Creating new/updating/deleting course shells within the Learning Management System
Managing course uploads and content linking within the Learning Management System
Developing custom reports to assist with complex data analysis
Generating data extracts using standard published reports with applicable filters as requested
Setting-up subscription reporting (standard and ad-hoc) for stakeholders
Collaborating and knowledge sharing with other members of the Learning Delivery Services team to
Identifying opportunities to continually standardize, streamline, improve and automate learning administrative processes
Ensuring risks and issues are identified, managed and escalated appropriately
What will you bring?
Demonstrated operations experience - essential
Data analytics experience, with an ability to produce custom reports
Experienced with Learning Management Systems (LMS) - Saba is preferred
Training/Facilitation skills and experience, including virtual training delivery
Attention to detail and ability to follow and make recommended changes to operational processes (including automation opportunities) and governance frameworks
Excellent organizational, planning, customer service and presentation skills
Excellent written and oral communication skills
Ability to build strong relationships with team members; and service users
Learning/HR experience (desirable)
So, why join us?
ANZ's purpose is to shape a world where people and communities thrive. Our people are proud to help people achieve incredible things - be it buying their home, building a business or saving for things big or small.
ANZ's HR function, known as Talent & Culture (T&C), brings our purpose to life by working with our people to solve the problems of today, and equipping them with skills and experiences to adapt to the challenges of the future. To do this, we've embraced agile ways of working as we focus on delivering better end-to-end experiences for our people.
Our work to build a diverse and inclusive workforce and stronger connection with the community has been recognised by different organizations but this is only the beginning for us. Our T&C people look at the big picture, without dismissing the details, and challenge the status quo to drive positive change.
This is an exciting time at ANZ, we are changing and innovating. Be an agent of change in the HR world, apply today!
Job Posting End Date
20 July 2022, Wednesday