Job Description

Tier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational.
Scope of support:

• Manage and respond to studio application tickets.
• Communicate technical information, both verbal and written, to studios and customers.
• Remotely connect to branch's computer to perform troubleshooting.
• Escalate problem tickets to the proper team.
• Communicate with the Clients.
• Categorize and tag tickets accordingly.
• Assist studios with the following:
  • Login issues such as password reset of in-studio technologies
  • Align customer's information locally and globally.
  • Installing applications, router configuration, display screen issue.
  • Return policy for OTF devices.
  • Providing assistance in connecting studio technologies and equipment to company's network.
  • Providing technical assistance in connecting computer to TV screens

• With at least 2 years of College Diploma or Certifications in IT Field.
• 1 year experience in IT or Technical Support role.
• Experienced working with network connectivity, Wi-Fi connection, computers to TV, routers, switches, and the like.
• Experienced working with ticket platform is preferred.
• Has strong network Experience.
• With Knowledge of Meraki Device.
• Willing to start ASAP.
• Flexible in shifting schedules (Night/Noon/Moring shifts)
• Amenable to work ONSITE at Afni Ph. One Felicity Center site - Commonwealth Ave., Quezon City.