Job Description

Role Responsibilities

• This role handles front office daily enquiries related to time-sensitive transactions, end-to-end (from front office straight through to Global Business Services (\xe2\x80\x9cGBS\xe2\x80\x9d) hub), including follow-up with third parties (e.g. custodian, counterparty).
• Candidate is required to possess sufficient investment transaction knowledge and capability to make informed decisions.
• Candidate is expected to support the Wealth Management (\xe2\x80\x9cWM\xe2\x80\x9d) journey by proactively ensuring any client-impact issues surfacing are smoothly handled and resolved.
• The role requires providing guidance to the GBS hub staff from a country perspective, including responsibility for outsourcing governance tasks, eg. update Service Level Agreement (\xe2\x80\x9cSLA\xe2\x80\x9d), outsourcing Global Outsourcing Inventory (\xe2\x80\x9cGOI\xe2\x80\x9d) system, SCBuy, prepare necessary documentation as required in Third Party Risk Management (\xe2\x80\x9cTPRM\xe2\x80\x9d) standard, and respond to ad-hoc enquiries related to service providers.
• Monthly reporting of Reconciliation Open item breaks from a governance perspective in the Business Risk Forum as well as key updates from the WM universe in the monthly PvB COO & Ops Huddle.
• Monthly reporting of Key Control Indicators (\xe2\x80\x9cKCI) to provide management with information on the controls relative to their desired tolerances.
• Monthly preparation of invoices received from various custodians and providing instructions to payment team for processing. This will include reporting of the accrued amount to Country Finance.
• Providing support in the mailing of quarterly financial statements and performances of Managed Investment products.
• Review and approving monthly Financial Control, Balance Substantiation.
• Supporting the Business Risk Management (\xe2\x80\x9cBRM\xe2\x80\x9d) and assist BRM in complaint and incident investigation and resolution.
• Participate in ad hoc projects as assigned per Ops or Business requirements.

Business

• Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank.
• Client obsession and identify opportunities for transformation of service standards.

Risk Management

• Proactive identification, preventive control and mitigation of key process/ operational risks.
• Strong detective controls and continuous learning and fixing from risks incidents.
• Ensuring timely reporting of risk items as per the Group Risk Management Framework.
• Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• PvB Front Office
• PvB Business Risk Management
• PvB Client Service and Transacting
• Capital Markets Products & Solutions (\xe2\x80\x9cCMPS\xe2\x80\x9d) Dealing and Advisory Desks
• Legal & Compliance
• Wealth
• GBS Malaysia and India

Our Ideal Candidate

• 5+ years of experience in Private Banking / Wealth Management operations
• Prior People and Team Management experience.
• Strong understanding of wealth products including its process standards and operating controls.
• Understand business strategy, value proposition and client value proposition.
• Deep understanding of processes, processing platforms, operations, service and technology, and ability to leverage on technology and automation, and effective risk management and governance controls including effective compliance controls, oversight.

Role Specific Technical Competencies

• Financial product knowledge
• Wealth Operations knowledge
• Business Communication

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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