Job Description

Our client are professional intermediaries playing a pivotal role in the world's financial, energy and commodities markets. Job duties: . Manage customer and trader onboarding to trading platforms Our client are professional intermediaries playing a pivotal role in the world's financial, energy and commodities markets. Job duties: . Manage customer and trader onboarding to trading platforms . Ensure all aspects of customer data including real time elements like credit is managed in a timely fashion. . Proactively monitoring trading activity on the platform and track any trade/client issues. . First and second line support for any issues relating to the trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve). . Responsible for the ongoing maintenance of the platform's data accuracy including updates when required and pro-active monitoring. . Responsible for resolving and communicating issues around orders and trades on the platform. . Ensure logging of all incidents into ServiceNow for compliance and management review. . Monitor support chats and respond and investigate user queries and issues in a timely manner. . Investigate system logs and outputs to analyse any user or tradeflow issues either within the front office systems or between the front and trade processing systems. . Work with the product management team in raising workflow and system improvements. . Expectation of the desire to learn and understand brokered products relating to the Market Administrator's trading application. . Coordinate any internal training requirements relating to the Market Administrator's trading platform. . Client Relationship Management. Maintain a good working relationship with the our client base when required. This includes external clients (Banks) and all levels of internal staff. . Support and testing of all new software releases before roll out. . Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage. . Maintain up-to-date team technical documentation, team procedures and processes. . Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements) . Cross-train other team members of your championed system. . Contribute on the Asia team system manual which will be main available globally. . Complete any mandatory training by the required deadlines. . Act with integrity and due skill, care and diligence in carrying out your duties Risk Responsibilities . Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility . Report any breaches of policy to Compliance and/ or your supervisor as described in the policy . Escalate risk events immediately and log them within 24 hours using the risk event capture form on the intranet . Provide input if requested to the Risk and Control Self-Assessment process, scenario analysis, Deep Dive' reviews and any other risk management processes, as required. If you would like to hear more about this opportunity get in touch for a confidential discussion and/or attach your Resume I will get back to you ASAP. SooFatt Chin - Senior Consultant - Singapore [HIDDEN TEXT] | +65 3158 5142 Company Number: 200914065E / EA Number: 16S8086 Registration Number: R21100141 'Sanderson-iKas' is the brand name of iKas International (Asia) Pte Ltd a registered Employment Agency (200914065E) with the Singapore Ministry of Manpower (EA License Number: 16S8086)