Job Description

Role Responsibilities * Log all inquiries, and track every ticket through to resolution in Salesforce CRM * Handle all incoming inquiries from external clients and internal Sales and Relationship Managers alike * Investigate and resolve clie Role Responsibilities Log all inquiries, and track every ticket through to resolution in Salesforce CRM Handle all incoming inquiries from external clients and internal Sales and Relationship Managers alike Investigate and resolve client issues related to trade execution, confirmation, and STP Provide clients with training and guidance on system functionality and workflow Resolve technical issues in conjunction with application support, network, and development teams Work with external vendors and partners to resolve trade and order issues Identify and communicate urgent issues that may have associated P/L and franchise risk Build knowledge of the market place and keep up with current industry trends Work with the global team to ensure support is aligned around all regions Able to do some out of hours/weekend work when necessary Experience and Qualifications Required Excellent customer service skills Ability to differentiate and prioritize urgent queries FX Trading background preferred Experience using CRM tools such as Salesforce Quick learner with strong attention to detail and ability to think outside the box Ability to provide clear, professional and timely responses to customers' questions Proven ability to problem solve by leveraging knowledge, tools, logic, and relationships Display the lateral thinking required to solve complex technical problems At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.