Trainer, Contact Centre
Singapore, Singapore
Job Description
Job Responsibilities:
- Plan and organize learning and development programs for both new and existing employees in line with departmental operational guidelines
- Ensure all new employees are equipped with the necessary systems and product information to carry out their assigned duties efficiently and effectively.
- Design and carry out training and development plans for existing employees to further their technical and customer service abilities
- Coordinate Quality Assurance Audits are done on a regular basis to identify training gaps.
Requirements:
- Diploma/degree holder with at least 3 years of experience in learning and development function or role
- Preferably with 3 years of experience in relating to healthcare or insurance industry
- Prior contact centre experience with the relevant insurance certificate will be an added advantage
- Strong command of written and spoken English
- Strong analytical and communication skills
- Ability to work under pressure in a fast paced, result oriented environment
- Meticulous, organized, reliable with positive mindset
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Job Detail
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Job IdJD1156030
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned