Job Description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future -- starting with yours. Top reasons to work with TDCX



Attractive remuneration and great perks



Comprehensive medical, insurance, and social security coverage



World-class workspaces



Engaging activities and recognition programs



Strong learning and development plans for your career growth



Positive work culture that enables your future



Easy-to-access location with direct public transport links



Flexible working arrangements



Coaching and mentoring from experts in your field



Join a global company, winner of hundreds of industry awards

What is your mission?



Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires



Develop new training programs / manuals, multimedia visual aids, and other educational materials



Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness



Evaluate the effectiveness of existing training programs and provide recommendations for improvement



Conduct Training Needs Analysis and develop programs to improve existing staff performance



Drive / co-drive service quality initiatives for continuous service standards improvement



Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?



Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.



Preferable with 2 years of working experience in the related field is required for this position



Proficient in the use of Microsoft Office programs



Strong communication and interpersonal skills



Excellent presentation skills and training delivery, with knowledge of various training methodologies



Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies



Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.



With a focus on helping companies enable the future, TDCX's smart, scalable approach--driven by innovation and operational precision--positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .