Trainer / Learning Specialist
Puerto Princesa, Philippines
Job Description
About Us
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
Job Summary
Develop/implement training programs for contact person personnel Support the Operations team by providing development refresher and up-traininigs Handle new hire and cross training classes Provide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coaching Design learning strategies to fill needs as identified through analysis & in partnership with Quality Team Develop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
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Job Detail
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Job IdJD1031663
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPuerto Princesa, Philippines
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EducationNot mentioned