The Training Administration Executive performs routine learning administration-related activities. He/She supports programme coordination by liaising with vendors and relevant stakeholders, managing learner records and updating learning management systems. He/She consolidates the learning data collected and conducts data analysis for compilation of data reporting. He/She fosters relationships with stakeholders to ensure compliance with organisational quality policies and systems.
He/She enjoys working in a team environment and interacts proactively with various internal and external stakeholders. He/She is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology. He/She typically works in an office environment, often interacts with digital systems, but can also be required to provide support at specific learning venues or client sites.
The candidate will be responsible for the following:
Support Programme Management for Operations and Learning Administration

• Respond to routine enquiries related to programme
• Coordinate and prepare pre-programme registration, during and post programme within timeline
• Coordinate and inform absentees and/or participants with incomplete attendance or assessments
• Report data to inform attrition and completion rates for the programme
• Maintain trainee records and database management processes
• Communicate with stakeholders involved in the delivery of programmes to understand their requirements
• Report on training admin-related supplies to ensure sufficient stock
• Identify on improvement actions for programmes to relevant internal stakeholders on root causes of problems or situations

Support Funding Application Process

• Upload assessment results into Government Portal timely and accurately
• Check and endorse records of Training Grant applications
• Check and submit Ad-Hoc Claims applications
• Match records with Finance
• Carry out follow-ups or inquiries and submit feedback/cases when needed
• Report any discrepancies or inconsistencies of records

Administer and Manage Assessment Systems

• Report any inconsistency and integrity of training and assessments
• Consolidate data for evaluation on training and assessments

Manage Stakeholder Relationship

• Respond to stakeholder issues, requests and enquiries
• Deliver on stakeholder requests in a timely manner
• Document and maintain stakeholder feedback and queries
• Demonstrate communication skills that utilise effective questioning methods and active listening
• Demonstrate professional and ethical judgement when engaging with stakeholders
• Consider stakeholders\' needs and interests in decision making to build trust
• Commit to work collaboratively across departments for the benefit of the organisation
• Provide feedback constructively to others in a way that builds the person, department and organisation
• Articulate information, ideas and concepts clearly, concisely and factually, both orally and in writing
• Administer use of emerging technologies to collaborate and communicate effectively with stakeholders

Ensure Accurate Data Handling, Reporting & Analysis

• Attend to queries related to learning data collection
• Clarify data request requirements and timelines to confirm need, nature and intended use of data
• Validate data collected from different data sets to verify accuracy and minimise errors
• Provide data to requesting party in a secure and confidential manner
• Perform data maintenance, prepare data and generate reports
• Maintain appropriate data retention and disposal processes according to policies and procedures

Support and Manage Implementation of Quality Assurance Policies and Systems

• Understand industry and national policies which impact quality assurance requirements, current and emerging quality assurance policies and systems trends
• Support the organisation\'s quality assurance operating policies and procedures
• Support internal audits processes and review cycles to evaluate compliance and implementation with quality assurance policies and systems across the organization

Ideal candidate should possess:

• Minimum diploma holder
• Possess strong analytical skills and are comfortable dealing with numerical data
• Able to analyse and resolve problems in a timely manner
• Able to exercise effective judgment, evaluate and recommend changes to existing processes and procedures for greater effect
• Systematically sees big picture, yet has strong attention to details and delivers work that is of a high standard
• Confidence in communication skills for reporting to stakeholders at different levels
• Excellent organization and administrative skills
• Able to multitask
• Ability to work effectively and efficiently under pressure
• Proficient in MS Office
• Knowledge of office procedures and billing
• Knowledge of Salesforce is a plus
  

This is a contract role with possibility of conversion into permanent position.
Interested applicants are encouraged to visit our website before sending your Resume and Employment Application to careers@rohei.com. Only shortlisted applicants will be notified.

About ROHEI

ROHEI is a learning and consulting company which helps organisations build a culture of trust where people and results are honoured, and develop trusted and relationally competent leaders. We also help our clients navigate the people aspect of their change journeys.
We are privileged to have won the Top Employer Brand (Training Provider) by Influential Brands 2018, and to be recognised by Great Place to Work Institute as one of Singapore\xe2\x80\x99s and Asia\xe2\x80\x99s Best Workplaces since 2015.
A team of over 60, we are a diverse family with a singular goal and passion: to inspire hope, joy, courage and purpose in the global workforce.