Job Description

Training & Quality Executive



Location Singapore, Singapore

Corporate Office - Singapore

Foot Locker Asia Pte Ltd

Category Customer Service & Support

Foot Locker

Job Type Regular Full-Time
Job Id 41700


Overview
Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!

We are looking for a Training & Quality Executive who believes in delivering an exceptional training experience to drive the success of a business.

The individual is mainly responsible for creating training content and equipping our associates through various trainings, such as onboarding trainings and new skills trainings. You will also be involved in a continuous improvement process by assessing the ongoing performance of the associates and identifying issues and knowledge gaps.
Responsibilities

• Conduct live and/or virtual training classes
• Create training/certification programs and update training and assessment materials
• Conduct training needs analysis by reviewing training feedback and monitoring employee performance to improve the training effectiveness and experience
• Liaise with managers and/or departments to determine training needs and schedule training sessions
• Participate in quality calibrations with BPO vendor team to continuously drive their policy understanding and quality result
• Work closely with other departments to support relevant quality-related needs
• Stay up to date with the latest procedures and features of the workspace and incorporate them into training deliveries

• At least 2 years of related work experience as a corporate trainer and/or experience in teaching and customer service
• Experienced in designing and developing training programs across delivery mediums and content types (e-learning, video, gamification, virtual learning, and live classroom)
• Confident in conducting training with strong oral and written communication skills
• Proficient in MS Office (especially Powerpoint) or applications for creating training content
• Self-initiative to keep abreast of new techniques in corporate teaching
• Must be detail-oriented, efficient, and have a strong sense of ownership of tasks being assigned to you
• Experience with latest e-learning tools & knowledge bases will be an advantage
• Experience working in a B2C (business to consumer), service, or retail industry is preferred
• Excellent team player who thrives on a project-driven environment with a strong sense of customer journey impact

• 
  Candidates without the relevant experience but has a keen attitude in training and quality may still apply
• An alternative internal job title will be applied for this role