Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
Overall Purpose:
The Quality & Training Lead will serve as a main point of contact of consolidating initiatives across the functions and ensure delivery enablement for the project's Operations. The lead will be a single point of contact for senior leadership internal and client facing interactions.
Responsibilities:

• Align with client, global leads, and local service delivery lead on strategy for execution.
• Scorecard review & action
• Motivate and strategize on efficiency, productivity, and consistency targets.
• Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation.
• Identify milestones, scope, dependencies, issues, risk and success for QTP projects.
• Responsible for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators or project milestones.
• Review and control execution of standard processes across Quality and Training.
• Conduct research, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams.
• Provide thought leadership in processes, programs, and procedures.
• Establish professional and career development programs for internal resources.
• Provide recommendations to re-engineer existing processes.

Qualifications:

• Bachelor's Degree holder
• Must have at least 12 years overall experience in Quality and Training Management under BPO industry
• Must have at least 5 years of experience in Management role

How to apply?

• Click on "Apply Now" to submit your application and upload your updated resume.
• In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.
• For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and conditions applyJob Type: Full-timeExperience:

• Quality and Training: 10 years (Preferred)