In this role, you will report to the Principal Trainer/Manager and be responsible for providing administrative support in the training programs. You will undergo a training and orientation programme upon on-boarding, to be well informed of and adhere to Company’s Standard Operating Procedures, guidelines and protocols.
Role Responsibilities:
1) To outreach and engage people to up-skill and improve their employability or achieve their learning aspirations.
2) To propose suitable training solutions to customers via various channels (Social Media, Email, Telemarketing, and events.)
3) To actively participate in assigned events, workshops & courses.
4) Follow up on leads, respond to enquires
5) To provide support to learners
6) Handling of course enrolments.
7) Coordinate Training requirements to ensure smooth run of scheduled courses such as training assets, registration, reminder, postponement etc.
8) Preparation of course materials.
9) Managing Training Records / Document Retention
Technical Skills & Competencies:
1) Customer Relationship Management
2) Adminstrative Skills (Course administration S.O.P)
3) Communication skills
4) Interpersonal skills
5) Customer service
6) Product knowledge
Mid-Career Attachment Duration - 6 Months
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